Packaging: we use carton,seal bag, bubble film and other necessary material to pack everything as securely as possible with no loose items.
Return&Refunding: We guarantee the quality of all materials, so if there were ever any quality issues or missing items, we would offer a full refund.
Customs&Taxes:
For UK,US, CA and AU Customers, You don't have to pay tariff if you choose post shipping or standard shipping. We delivery after tariff paid.
For EU countries' Customers, you can choose our Tax-included shipping which already included the tax cost.
Country of origin：We ship out from China.
1, Do I need to deal with customs and pay tariffs? For US, CA, UK and AU Customers, You don't have to pay tariff if you choose post shipping or standard shipping. We delivery after duty paid. For EU countries' Customers, you can choose our Tax-included shipping which already included the tax cost. You may need to do customs if you buy bulk quantity and we have to ship with express companies with a certain value declared.
2，Why my order's Tracking info shows USPS Still waiting for the item? Actually, USPS is not our Shipper, they are the shipping partner of our shipper. USPS is only in charge of final delivery. They won't update the tracking before the parcel arrived your local post office. You can track the shipment via this site: https://parcelsapp.com/
3, It has been 3 working days, why still no tracking info for my order? It takes 2 days for parcels arriving our shipper's warehouse before being transit and Tracking info also need a while to be updated.
4, Can I buy only one small piece of material? Yes, you can buy only one g10 rod if you like.
5, How many days does shipping cost? 10-15 days by post shipping. 7-10 days by express shipping.
6, Can I get refund for missing or defect items We guarantee the quality of all materials, so if there were ever any quality issues or missing items, we would offer a full refund.
